Frequently asked questions 67 Results

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• FAQ

  What are the features of FastHelp5?

  The next generation contact center system "FastHelp5" that store and manage valued Voice of Customer...

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• FAQ

  Can I edit a design of web site without knowledge of HTML?

  FastAnswer have user-friendly HTML editor so you can easily create a FAQ without HTML skills. In add...

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• FAQ

  What is the difference between FastHelp5 and other CRM applications?

  The following (1) to (5) are the major differences between FastHelp5 and other CRM products. (1) ...

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• FAQ

  Does FastHelp have a talk script function?

  FastHelp5 (CRM system) provides a Talk-Script function as an option.The intuitive and ease of use di...

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• FAQ

  Does FastHelp5 have a function like message board to share an announcement or notice with users?

  FastHelp5 (CRM system) has "Message Board" and "News" function. Message Board I...

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• FAQ

  What is the difference between FastAnswer2 and other knowledge management systems?

  FastAnswer2 (FAQ Knowledge system) is the knowledge management system developed by TechMatrix who h...

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• FAQ

  Does FastHelp5 have agent support function such as FAQ and template?

  FastHelp5 (CRM system) provides FAQ / Template function. It supports agents to respond to customer s...

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• FAQ

  What is Client PC requirements?

  Client PC requirements are as follows. OS Windows8.1/Windows10 Android (ver5.1...

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• FAQ

  Can FastAnswer2 be used as a Knowledge system for internal use?

  Yes, FastAnswer2 has a lot of experiences with being used not only as an external (customer) FAQ si...

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• FAQ

  What is the minimum number of accounts for FastHelp5 usage on FastCloud?

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• FAQ

  Can I get your product demo?

  Yes, we accept booking for demonstrations and detailed explanations of our FastSeries products. I...

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• FAQ

  What do you think are the general challenges in running FAQ site?

  Nowadays, many companies post FAQs (Frequently Asked Questions) on their homepages to provide a m...

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• FAQ

  Could you let me know FastAnswer fee structure?

  We offer you FastAnswer with both on-premises and on the Cloud, with different pricing.Various optio...

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• FAQ

  How much can users customize FastHelp by themselves?

  FastHelp5 provides "Self-customization" function to users. You can add / edit input field of custome...

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• FAQ

  Can FastHelp5 export ticket data?

  FastHelp5 (CRM system) provides data export function. You can export ticket data with various condi...

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• FAQ

  How does the charging systems for FastSeries?

  The billing system for using each FastSeries product on the cloud environment is as follows. ◆Fast...

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• FAQ

  What database software does FastHelp5 support?

  FastHelp5 (CRM system) supports PostgreSQL and Oracle Database. Please contact us for more details. ...

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• FAQ

  Does FastHelp5 have an notification function to prevent overlooking a ticket to respond to?

  FastHelp5 (CRM system) provides alert function to prevent to overlook responding to customer. Can se...

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• FAQ

  I have questions about FastAnswer, where is the contact form on this website?

  If you have any questions or concerns about FastAnswer2 (FAQ Knowledge System), please contact us fr...

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• FAQ

  What is FastHelp5 license structure?

  FastHelp5 (CRM system) license structure is as follows. There are 2 types of license, basic license ...

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