Frequently Asked Questions >Products/Services >Features >What is the difference between FastAnswer2 and other knowledge management systems?
Frequently Asked Questions >FastAnswer2 >What is the difference between FastAnswer2 and other knowledge management systems?
FAQ What is the difference between FastAnswer2 and other knowledge management systems?
- Answer
- FastAnswer2 (FAQ Knowledge system) is the knowledge management system developed by TechMatrix who have a lot of experience of CRM system development from the perspective of CRM. FastAnswer2 is not only for sharing knowledge to call center staffs (Internal use) but also for external use (for customer). FastAnswer2 external site helps dramatically increase in self-resolution ratio by publishing useful knowledge and inquiries stored in call center.
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