Frequently Asked Questions >Products/Services >Features >What is the difference between FastHelp5 and other CRM applications?
Frequently Asked Questions >FastHelp5 >What is the difference between FastHelp5 and other CRM applications?
FAQ What is the difference between FastHelp5 and other CRM applications?
- Answer
- The following (1) to (5) are the major differences between FastHelp5 and other CRM products.
(1) Specializing in contact center (call center) operationsFastHelp5 is a CRM application specialized in contact center business that reflects the various needs of leading domestic companies and consolidates contact center operation know-how.It is a mature contact center CRM as a "best practice", and greatly contributes to improving work efficiency and the quality of responses to customer inquiries.
(2) Outstanding ease of use
Not only the easy-to-look user interface but also the operability that is intuitive and easy for operators and administrators significantly improve work efficiency, reduce work load and improve ES.
(3) One of Japan's top class share
Fasthelp5 is used by leading companies in various industries and businesses, regardless of size, from small-scale contact centers with a few seats to large-scale contact centers with thousands of seats.
(4) Delivery both type of environment, On-premise and Cloud
FastHelp5 can be used on-premises (in-house owned type) or cloud environment. You can choose either environment according to your needs and environment.
(5) Omi-channel support / linkage with other systems
It supports company's omni-channel operation such as chat and SNS as well as telephone, email and fax.In addition, FastHelp5 will further improve work efficiency and CS by linking various systems such as FastSeries FAQ knowledge system "FastAnswer2", CTI and voice recognition system.
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