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Frequently Asked Questions >FastHelp
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FAQ
What are the features of FastHelp?
Does FastHelp have security function?
What contact channels can FastHelp support?
How much can users customize FastHelp by themselves?
Can FastHelp integrate with voice recording system to link voice file to a ticket?
What is system requirements of FastHelp?
What is Client PC requirements?
Does FastHelp have report function for data analysis?
Does FastHelp have approval function?
Does FastHelp have search function?
Can FastHelp export ticket data?
Does FastHelp have agent support function such as FAQ and template?
Does FastHelp have an notification function to prevent overlooking a ticket to respond to?
Does FastHelp have a function for real-time internal communication like chat?
Can FastHelp support ticket escalation to other agents?
Does FastHelp have a function like message board to share an announcement or notice with users?
Can we import data from existing system to FastHelp?
Can FastHelp link with LDAP server?
What database software does FastHelp support?
What Email servers can FastHelp link with?
