Frequently Asked Questions >Frequently asked questions
Frequently asked questions 67 Results
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FastHelp is multi-channel contact center system, can support not only voice but also Email, web, and...
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The billing system for using each FastSeries product on the cloud environment is as follows. ◆Fast...
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FastAnswer (FAQ knowledge system) supports PC, smartphone(iPhone and Android) and tablet(iOS and And...
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FastHelp (CRM system) provides data export function. You can export ticket data with various condit...
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FastAnswer (FAQ knowledge system) has a function to manage knowledge access privilege that enables t...
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Web application server and Database server are required. Supported OS is "Red Hat Enterprise Linux 8...
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Recommended web browsers are as follows. ・Internet Explorer V11 ・Firefox ・Google Chrome ・Safari Fa...
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FastHelp (CRM system) can link with LDAP (Lightweight Directory Access Protocol) server to perform F...
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The shortest contract period for using FastSeries on the cloud is one year.
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The "User Role" feature of FastAnswer (FAQ Knowledge System) allows you to set the view limit of eac...
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FastHelp (CRM system) support various contact channels such as voice, Email, LINE, Facebook, WhatsAp...
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The size of the center does not matter. FastHelp is a scalable and highly available product, and i...
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Yes, our FastSeries cloud service supports SSL (Secure Socket Layer) encrypted communication, we wil...
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FastAnswer (FAQ knowledge system) provides various report templates such as "No. of reference of FA...
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FastHelp (CRM system) can link with Email servers that supports POP3 / IMAP4 / SMTP.
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FastAnswer have batch FAQ update function for efficiency of FAQ maintenance operation. Moreover, you...
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If you are wondering which type of service to choose, please select the appropriate one (A or B) for...
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Yes, we offer FastSeries Cloud services in a redundant system configuration.
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Yes, FastAnswer can centrally manage multiple sites. FastAnswer (FAQ Knowledge System) has a mul...
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FastHelp (CRM system) provides messaging function (Chat) for internal communication. It is for inter...