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• FAQ

  Does FastHelp have security function?

  FastHelp (CRM system) has the following security function. Password policy function...

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• FAQ

  Can I edit a design of web site without knowledge of HTML?

  FastAnswer have user-friendly HTML editor so you can easily create a FAQ without HTML skills. In add...

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• FAQ

  Does FastAnswer have approval function for publishing FAQ?

  Yes, we have as standard function. You can create / manage FAQ editors and can set privilege of appr...

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• FAQ

  Does FastAnswer have batch FAQ update function?

  FastAnswer have batch FAQ update function for efficiency of FAQ maintenance operation. Moreover, you...

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• FAQ

  What contact channels can FastHelp support?

  FastHelp is multi-channel contact center system, can support not only voice but also Email, web, and...

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• FAQ

  How much can users customize FastHelp by themselves?

  FastHelp provides "Self-customization" function to users. You can add / edit input field of customer...

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• FAQ

  Does FastHelp have report function for data analysis?

  FastHelp (CRM system) has a report function as standard function. It enables to visualize KPI by rep...

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• FAQ

  Does FastHelp have approval function?

  FastHelp(CRM system) has approval function as standard function. You can use this function when you ...

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• FAQ

  Does FastHelp have search function?

  FastHelp(CRM system) has various data search function. Can search data with various conditions such ...

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• FAQ

  Can FastHelp export ticket data?

  FastHelp (CRM system) provides data export function. You can export ticket data with various condit...

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• FAQ

  Does FastHelp have agent support function such as FAQ and template?

  FastHelp (CRM system) provides FAQ / Template function. It supports agents to respond to customer sm...

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• FAQ

  Does FastHelp have an notification function to prevent overlooking a ticket to respond to?

  FastHelp (CRM system) provides alert function to prevent to overlook responding to customer. Can set...

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• FAQ

  Does FastHelp have a function for real-time internal communication like chat?

  FastHelp (CRM system) provides messaging function (Chat) for internal communication. It is for inter...

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• FAQ

  Can FastHelp support ticket escalation to other agents?

  FastHelp (CRM system) supports ticket escalation function. You can escalate a ticket to agents who i...

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• FAQ

  Does FastHelp have a function like message board to share an announcement or notice with users?

  FastHelp (CRM system) has "Message Board" and "News" function. Message Board It...

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• FAQ

  Does FastAnswer have any reports about FAQ usage?

  FastAnswer (FAQ knowledge system) provides various report templates such as "No. of reference of FA...

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• FAQ

  Can we set privilege of knowledge access to each users?

  FastAnswer (FAQ knowledge system) has a function to manage knowledge access privilege that enables t...

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• FAQ

  Can FastAnswer set a view limit to the each FAQ?

  The "User Role" feature of FastAnswer (FAQ Knowledge System) allows you to set the view limit of eac...

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• FAQ

  Does FastAnsewer have features that supports self-solving?

  Yes, FastAnswer has a lot of features that support customers' self-solving, such as displaying frequ...

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• FAQ

  Can I create an inquiry form freely?

  FastAnswer (FAQ knowledge system) provides a function to create web forms that can be used for inqui...

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