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FAQ What kind of effects can we expect by using FastAnswer2?
- FastAnswer2 (FAQ knowledge system) brings various benefits both for internal and external use like below.
*You can select FastAnswer2 use only for internal or external use or both.
<Internal use in contact center>
・Improvement in work efficiency by FAQ maintenance.
・Uniformity of service quality by sharing information / knowledge.
・Suppress the number of inquiry by improvement in self-resolution ratio of customer.
＜External use such as company webpage＞
・Assist self-resolution by customer
・Improvement in customer satisfaction by convenient FAQ knowledge system
＜Internal & External use＞
・Reduction of operational (management) cost
・Reduction of inappropriate service.
By using contact center CRM system "FastHelp5" together with FastAnswer2, you can expect an additional synergy such as improvement in CS, work efficiency, quality of service.
Management ID：629
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