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• FAQ

  What are the features of FastHelp?

  The next generation contact center system "FastHelp" that store and manage valued Voice of Customer ...

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• FAQ

  What is the difference between FastAnswer and other knowledge management systems?

  FastAnswer (FAQ Knowledge system) is the knowledge management system developed by TechMatrix who ha...

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• FAQ

  What kind of effects can we expect by using FastAnswer?

  FastAnswer (FAQ knowledge system) brings various benefits both for internal and external use like be...

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• FAQ

  Does FastHelp support not only voice but Email, web and social media?

  FastHelp (CRM system) support various contact channels such as voice, Email, LINE, Facebook, WhatsAp...

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• FAQ

  What do you think are the general challenges in running FAQ site?

  Nowadays, many companies post FAQs (Frequently Asked Questions) on their homepages to provide a m...

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• FAQ

  Can FastSeries cloud service use 24/7?

  Yes, we provide cloud services which is available 24 hours a day, 7 days a week.

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• FAQ

  Is the FastSeries cloud service system redundant?

  Yes, we offer FastSeries Cloud services in a redundant system configuration.

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• FAQ

  Can I use FastSeries products on Cloud environment?

  Yes, you can. FastSeries products (FastHelp, FastAnswer) can be used both our cloud environment and...

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• FAQ

  What is the difference between FastHelp and other CRM applications?

  The following (1) to (5) are the major differences between FastHelp and other CRM products. (1) S...

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• FAQ

  What is the deciding factor whether On-Premise or Cloud environment?

  If you are wondering which type of service to choose, please select the appropriate one (A or B) for...

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