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FastAnswer have user-friendly HTML editor so you can easily create a FAQ without HTML skills. In add...
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Yes, we have as standard function. You can create / manage FAQ editors and can set privilege of appr...
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FastAnswer have batch FAQ update function for efficiency of FAQ maintenance operation. Moreover, you...
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Recommended web browsers are as follows. ・Internet Explorer V11 ・Firefox ・Google Chrome ・Safari Fa...
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FastHelp is multi-channel contact center system, can support not only voice but also Email, web, and...
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FastHelp provides "Self-customization" function to users. You can add / edit input field of customer...
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We have a lot of experience with voice recording system integration. Voice file is automatically lin...
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Web application server and Database server are required. Supported OS is "Red Hat Enterprise Linux 8...
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Client PC requirements are as follows. OS Windows8.1/Windows10 Android (ver5.1...
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The next generation contact center system "FastHelp" that store and manage valued Voice of Customer ...
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FastHelp (CRM system) has the following security function. Password policy function...
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FastHelp (CRM system) has a report function as standard function. It enables to visualize KPI by rep...
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FastHelp(CRM system) has approval function as standard function. You can use this function when you ...
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FastHelp(CRM system) has various data search function. Can search data with various conditions such ...
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FastHelp (CRM system) provides data export function. You can export ticket data with various condit...
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FastHelp (CRM system) provides FAQ / Template function. It supports agents to respond to customer sm...
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FastHelp (CRM system) provides alert function to prevent to overlook responding to customer. Can set...
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FastHelp (CRM system) provides messaging function (Chat) for internal communication. It is for inter...
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FastHelp (CRM system) supports ticket escalation function. You can escalate a ticket to agents who i...
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FastHelp (CRM system) has "Message Board" and "News" function. Message Board It...