Search Results of FastHelp39 Results

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• FAQ

  What contact channels can FastHelp support?

  FastHelp is multi-channel contact center system, can support not only voice but also Email, web, and...

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• FAQ

  How much can users customize FastHelp by themselves?

  FastHelp provides "Self-customization" function to users. You can add / edit input field of customer...

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• FAQ

  Can FastHelp integrate with voice recording system to link voice file to a ticket?

  We have a lot of experience with voice recording system integration. Voice file is automatically lin...

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• FAQ

  What is system requirements of FastHelp?

  Web application server and Database server are required. Supported OS is "Red Hat Enterprise Linux 8...

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• FAQ

  What is Client PC requirements?

  Client PC requirements are as follows. OS Windows8.1/Windows10 Android (ver5.1...

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• FAQ

  What are the features of FastHelp?

  The next generation contact center system "FastHelp" that store and manage valued Voice of Customer ...

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• FAQ

  Does FastHelp have security function?

  FastHelp (CRM system) has the following security function. Password policy function...

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• FAQ

  Does FastHelp have report function for data analysis?

  FastHelp (CRM system) has a report function as standard function. It enables to visualize KPI by rep...

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• FAQ

  Does FastHelp have approval function?

  FastHelp(CRM system) has approval function as standard function. You can use this function when you ...

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• FAQ

  Does FastHelp have search function?

  FastHelp(CRM system) has various data search function. Can search data with various conditions such ...

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• FAQ

  Can FastHelp export ticket data?

  FastHelp (CRM system) provides data export function. You can export ticket data with various condit...

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• FAQ

  Does FastHelp have agent support function such as FAQ and template?

  FastHelp (CRM system) provides FAQ / Template function. It supports agents to respond to customer sm...

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• FAQ

  Does FastHelp have an notification function to prevent overlooking a ticket to respond to?

  FastHelp (CRM system) provides alert function to prevent to overlook responding to customer. Can set...

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• FAQ

  Does FastHelp have a function for real-time internal communication like chat?

  FastHelp (CRM system) provides messaging function (Chat) for internal communication. It is for inter...

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• FAQ

  Can FastHelp support ticket escalation to other agents?

  FastHelp (CRM system) supports ticket escalation function. You can escalate a ticket to agents who i...

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• FAQ

  Does FastHelp have a function like message board to share an announcement or notice with users?

  FastHelp (CRM system) has "Message Board" and "News" function. Message Board It...

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• FAQ

  Can we import data from existing system to FastHelp?

  FastHelp (CRM system) has data import / export function. It supports data import from other syste...

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• FAQ

  Can FastHelp link with LDAP server?

  FastHelp (CRM system) can link with LDAP (Lightweight Directory Access Protocol) server to perform F...

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• FAQ

  What database software does FastHelp support?

  FastHelp (CRM system) supports PostgreSQL and Oracle Database. Please contact us for more details. ...

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• FAQ

  What Email servers can FastHelp link with?

  FastHelp (CRM system) can link with Email servers that supports POP3 / IMAP4 / SMTP.

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