Frequently asked questions67 Results

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• FAQ

  What is Client PC requirements?

  Client PC requirements are as follows. OS Windows8.1/Windows10 Android (ver5.1...

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• FAQ

  Can FastHelp link with LDAP server?

  FastHelp (CRM system) can link with LDAP (Lightweight Directory Access Protocol) server to perform F...

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• FAQ

  How much can users customize FastHelp by themselves?

  FastHelp provides "Self-customization" function to users. You can add / edit input field of customer...

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• FAQ

  Could you let me know FastAnswer fee structure?

  We offer you FastAnswer with both on-premises and on the Cloud, with different pricing.Various optio...

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• FAQ

  Does FastHelp have a function like message board to share an announcement or notice with users?

  FastHelp (CRM system) has "Message Board" and "News" function. Message Board It...

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• FAQ

  Can FastSeries be used on tablets?

  FastHelp supports for tablets with a screen resolution of 1920 x 1080 pixels or higher. FastHelp (C...

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• FAQ

  Can you give us a case study of FastAnswer?

  As examples of FastAnswer usage, we have posted articles of "Kokumin Kyosai co-op" and "COOP Kyosai-...

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• FAQ

  Does FastAnswer have batch FAQ update function?

  FastAnswer have batch FAQ update function for efficiency of FAQ maintenance operation. Moreover, you...

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• FAQ

  Does FastHelp have a function for real-time internal communication like chat?

  FastHelp (CRM system) provides messaging function (Chat) for internal communication. It is for inter...

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• FAQ

  What is the deciding factor whether On-Premise or Cloud environment?

  If you are wondering which type of service to choose, please select the appropriate one (A or B) for...

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• FAQ

  Does FastHelp have an notification function to prevent overlooking a ticket to respond to?

  FastHelp (CRM system) provides alert function to prevent to overlook responding to customer. Can set...

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• FAQ

  Does FastHelp have approval function?

  FastHelp(CRM system) has approval function as standard function. You can use this function when you ...

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• FAQ

  Can I use FastSeries products on Cloud environment?

  Yes, you can. FastSeries products (FastHelp, FastAnswer) can be used both our cloud environment and...

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• FAQ

  How does the charging systems for FastSeries?

  The billing system for using each FastSeries product on the cloud environment is as follows. ◆Fast...

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• FAQ

  What database software does FastHelp support?

  FastHelp (CRM system) supports PostgreSQL and Oracle Database. Please contact us for more details. ...

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• FAQ

  What does FastSerires installation cost?

  Deployment costs for FastSeries products vary depending on the usage pattern and environment, so we...

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• FAQ

  Is the FastSeries cloud service system redundant?

  Yes, we offer FastSeries Cloud services in a redundant system configuration.

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• FAQ

  Can FastSeries cloud service use 24/7?

  Yes, we provide cloud services which is available 24 hours a day, 7 days a week.

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• FAQ

  What are recommended web browsers?

  Recommended web browsers are as follows. ・Internet Explorer V11　・Firefox　・Google Chrome　・Safari Fa...

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• FAQ

  What kind of effects can we expect by using FastAnswer?

  FastAnswer (FAQ knowledge system) brings various benefits both for internal and external use like be...

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