Top Frequently Asked Questions Frequently asked questions
Frequently asked questions 67 Results
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FastHelp provides "Self-customization" function to users. You can add / edit input field of customer...
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FastHelp is multi-channel contact center system, can support not only voice but also Email, web, and...
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FastHelp (CRM system) has "Message Board" and "News" function. Message Board It...
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FastHelp (CRM system) license structure is as follows. There are 2 types of license, basic license a...
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If you are wondering which type of service to choose, please select the appropriate one (A or B) for...
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FastHelp (CRM system) provides messaging function (Chat) for internal communication. It is for inter...
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FastAnswer have batch FAQ update function for efficiency of FAQ maintenance operation. Moreover, you...
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FastHelp (CRM system) support various contact channels such as voice, Email, LINE, Facebook, WhatsAp...
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We offer you FastAnswer with both on-premises and on the Cloud, with different pricing.Various optio...
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FastHelp (CRM system) provides data export function. You can export ticket data with various condit...
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Yes, we have as standard function. You can create / manage FAQ editors and can set privilege of appr...
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The shortest contract period for using FastSeries on the cloud is one year.
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Yes, you can. FastSeries products (FastHelp, FastAnswer) can be used both our cloud environment and...
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FAQ
By linking the FAQ Knowledge System "FastAnswer" and the Contact Center CRM System "FastHelp", the f...
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Recommended web browsers are as follows. ・Internet Explorer V11 ・Firefox ・Google Chrome ・Safari Fa...
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FastHelp (CRM system) can link with LDAP (Lightweight Directory Access Protocol) server to perform F...
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FastHelp(CRM system) has approval function as standard function. You can use this function when you ...
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The billing system for using each FastSeries product on the cloud environment is as follows. ◆Fast...
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FastHelp supports for tablets with a screen resolution of 1920 x 1080 pixels or higher. FastHelp (C...
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As examples of FastAnswer usage, we have posted articles of "Kokumin Kyosai co-op" and "COOP Kyosai-...