Top Frequently Asked Questions Frequently asked questions
Frequently asked questions 67 Results
-
FastHelp (CRM system) provides messaging function (Chat) for internal communication. It is for inter...
-
FastAnswer have batch FAQ update function for efficiency of FAQ maintenance operation. Moreover, you...
-
FastHelp(CRM system) has various data search function. Can search data with various conditions such ...
-
FastAnswer (FAQ Knowledge system) is the knowledge management system developed by TechMatrix who ha...
-
Yes, we have as standard function. You can create / manage FAQ editors and can set privilege of appr...
-
FastHelp (CRM system) provides data export function. You can export ticket data with various condit...
-
FastHelp(CRM system) has approval function as standard function. You can use this function when you ...
-
FastHelp (CRM system) supports ticket escalation function. You can escalate a ticket to agents who i...
-
FastHelp (CRM system) has data import / export function. It supports data import from other syste...
-
Recommended web browsers are as follows. ・Internet Explorer V11 ・Firefox ・Google Chrome ・Safari Fa...
-
FastAnswer (FAQ Knowledge System) has the following search functions based on the concept of "Easy t...
-
FAQ
By linking the FAQ Knowledge System "FastAnswer" and the Contact Center CRM System "FastHelp", the f...
-
FastAnswer (FAQ knowledge system) brings various benefits both for internal and external use like be...
-
Yes, you can. FastSeries products (FastHelp, FastAnswer) can be used both our cloud environment and...
-
FastHelp (CRM system) license structure is as follows. There are 2 types of license, basic license a...
-
The shortest contract period for using FastSeries on the cloud is one year.
-
FastHelp (CRM system) can link with LDAP (Lightweight Directory Access Protocol) server to perform F...
-
FastAnswer (FAQ knowledge system) provides a function to create web forms that can be used for inqui...
-
We offer you FastAnswer with both on-premises and on the Cloud, with different pricing.Various optio...
-
FastAnswer (FAQ knowledge system) provides various report templates such as "No. of reference of FA...