Frequently asked questions 67 Results

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• FAQ

  What contact channels can FastHelp support?

  FastHelp is multi-channel contact center system, can support not only voice but also Email, web, and...

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• FAQ

  Does FastHelp have a function for real-time internal communication like chat?

  FastHelp (CRM system) provides messaging function (Chat) for internal communication. It is for inter...

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• FAQ

  What are the key features of searching in FastAnswer?

  FastAnswer (FAQ Knowledge System) has the following search functions based on the concept of "Easy t...

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• FAQ

  How much can users customize FastHelp by themselves?

  FastHelp provides "Self-customization" function to users. You can add / edit input field of customer...

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• FAQ

  Does FastHelp have search function?

  FastHelp(CRM system) has various data search function. Can search data with various conditions such ...

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• FAQ

  Can we import data from existing system to FastHelp?

  FastHelp (CRM system) has data import / export function. It supports data import from other syste...

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• FAQ

  Does FastAnswer have approval function for publishing FAQ?

  Yes, we have as standard function. You can create / manage FAQ editors and can set privilege of appr...

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• FAQ

  Can FastHelp export ticket data?

  FastHelp (CRM system) provides data export function. You can export ticket data with various condit...

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• FAQ

  What are recommended web browsers?

  Recommended web browsers are as follows. ・Internet Explorer V11　・Firefox　・Google Chrome　・Safari Fa...

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• FAQ

  What is FastHelp license structure?

  FastHelp (CRM system) license structure is as follows. There are 2 types of license, basic license a...

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• FAQ

  Does FastHelp have approval function?

  FastHelp(CRM system) has approval function as standard function. You can use this function when you ...

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• FAQ

  What is the effect of linking the Contact Center System and the "FAQ Knowledge Management System"?

  By linking the FAQ Knowledge System "FastAnswer" and the Contact Center CRM System "FastHelp", the f...

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• FAQ

  Can FastHelp support ticket escalation to other agents?

  FastHelp (CRM system) supports ticket escalation function. You can escalate a ticket to agents who i...

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• FAQ

  Can I use FastSeries products on Cloud environment?

  Yes, you can. FastSeries products (FastHelp, FastAnswer) can be used both our cloud environment and...

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• FAQ

  What is the shortest contract period?

  The shortest contract period for using FastSeries on the cloud is one year.

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• FAQ

  What is the deciding factor whether On-Premise or Cloud environment?

  If you are wondering which type of service to choose, please select the appropriate one (A or B) for...

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• FAQ

  Can FastHelp link with LDAP server?

  FastHelp (CRM system) can link with LDAP (Lightweight Directory Access Protocol) server to perform F...

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• FAQ

  Could you let me know FastAnswer fee structure?

  We offer you FastAnswer with both on-premises and on the Cloud, with different pricing.Various optio...

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• FAQ

  Does FastHelp support not only voice but Email, web and social media?

  FastHelp (CRM system) support various contact channels such as voice, Email, LINE, Facebook, WhatsAp...

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• FAQ

  Can FastSeries be used on tablets?

  FastHelp supports for tablets with a screen resolution of 1920 x 1080 pixels or higher. FastHelp (C...

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