Frequently asked questions67 Results

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• FAQ

  Can we check the screen and functions at a trial site?

  Yes, you can. First of all, we will explain how to use our product including screens and functions ...

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• FAQ

  Can FastHelp link an inquiry history to voice data with collaborating a voice recording system?

  FastHelp has collaboration experiences with various voice recording systems. By clicking the icon ...

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• FAQ

  What are the key features of searching in FastAnswer2?

  FastAnswer2 (FAQ Knowledge System) has the following search functions based on the concept of "Easy ...

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• FAQ

  Can we set privilege of knowledge access to each users?

  FastAnswer2 (FAQ knowledge system) has a function to manage knowledge access privilege that enables ...

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• FAQ

  What do you think are the general challenges in running FAQ site?

  Nowadays, many companies post FAQs (Frequently Asked Questions) on their homepages to provide a m...

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• FAQ

  Does FastHelp have a talk script function?

  FastHelp5 (CRM system) provides a Talk-Script function as an option.The intuitive and ease of use di...

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• FAQ

  What is the difference between FastHelp5 and other CRM applications?

  The following (1) to (5) are the major differences between FastHelp5 and other CRM products. (1) ...

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• FAQ

  What are the features of FastHelp5?

  The next generation contact center system "FastHelp5" that store and manage valued Voice of Customer...

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• FAQ

  Can FastAnswer2 be used as a Knowledge system for internal use?

  Yes, FastAnswer2 has a lot of experiences with being used not only as an external (customer) FAQ si...

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• FAQ

  Can I get your product demo?

  Yes, we accept booking for demonstrations and detailed explanations of our FastSeries products. I...

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• FAQ

  What is system requirements of FastHelp5?

  Web application server and Database server are required. Supported OS is "Red Hat Enterprise Linux 8...

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• FAQ

  Can FastHelp5 integrate with voice recording system to link voice file to a ticket?

  We have a lot of experience with voice recording system integration. Voice file is automatically lin...

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• FAQ

  Does FastHelp5 have agent support function such as FAQ and template?

  FastHelp5 (CRM system) provides FAQ / Template function. It supports agents to respond to customer s...

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• FAQ

  Can I edit a design of web site without knowledge of HTML?

  FastAnswer have user-friendly HTML editor so you can easily create a FAQ without HTML skills. In add...

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• FAQ

  What is Client PC requirements?

  Client PC requirements are as follows. OS Windows8.1/Windows10 Android (ver5.1...

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• FAQ

  Does FastHelp5 have report function for data analysis?

  FastHelp5 (CRM system) has a report function as standard function. It enables to visualize KPI by re...

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• FAQ

  Does FastHelp5 support not only voice but Email, web and social media?

  FastHelp5 (CRM system) support various contact channels such as voice, Email, LINE, Facebook, WhatsA...

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• FAQ

  How much can users customize FastHelp by themselves?

  FastHelp5 provides "Self-customization" function to users. You can add / edit input field of custome...

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• FAQ

  Can FastHelp5 link with LDAP server?

  FastHelp5 (CRM system) can link with LDAP (Lightweight Directory Access Protocol) server to perform ...

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• FAQ

  What contact channels can FastHelp5 support?

  FastHelp5 is multi-channel contact center system, can support not only voice but also Email, web, an...

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