Frequently asked questions67 Results

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• FAQ

  Can we check the screen and functions at a trial site?

  Yes, you can. First of all, we will explain how to use our product including screens and functions ...

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• FAQ

  Can FastHelp link an inquiry history to voice data with collaborating a voice recording system?

  FastHelp has collaboration experiences with various voice recording systems. By clicking the icon ...

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• FAQ

  What are the key features of searching in FastAnswer?

  FastAnswer (FAQ Knowledge System) has the following search functions based on the concept of "Easy t...

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• FAQ

  What do you think are the general challenges in running FAQ site?

  Nowadays, many companies post FAQs (Frequently Asked Questions) on their homepages to provide a m...

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• FAQ

  Does FastHelp have a talk script function?

  FastHelp (CRM system) provides a Talk-Script function as an option.The intuitive and ease of use dia...

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• FAQ

  Can we set privilege of knowledge access to each users?

  FastAnswer (FAQ knowledge system) has a function to manage knowledge access privilege that enables t...

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• FAQ

  What is the difference between FastHelp and other CRM applications?

  The following (1) to (5) are the major differences between FastHelp and other CRM products. (1) S...

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• FAQ

  What are the features of FastHelp?

  The next generation contact center system "FastHelp" that store and manage valued Voice of Customer ...

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• FAQ

  Can FastAnswer be used as a Knowledge system for internal use?

  Yes, FastAnswer has a lot of experiences with being used not only as an external (customer) FAQ sit...

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• FAQ

  Does FastHelp have agent support function such as FAQ and template?

  FastHelp (CRM system) provides FAQ / Template function. It supports agents to respond to customer sm...

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• FAQ

  What is system requirements of FastHelp?

  Web application server and Database server are required. Supported OS is "Red Hat Enterprise Linux 8...

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• FAQ

  Can I get your product demo?

  Yes, we accept booking for demonstrations and detailed explanations of our FastSeries products. I...

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• FAQ

  Can FastHelp integrate with voice recording system to link voice file to a ticket?

  We have a lot of experience with voice recording system integration. Voice file is automatically lin...

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• FAQ

  Does FastHelp have report function for data analysis?

  FastHelp (CRM system) has a report function as standard function. It enables to visualize KPI by rep...

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• FAQ

  Does FastHelp support not only voice but Email, web and social media?

  FastHelp (CRM system) support various contact channels such as voice, Email, LINE, Facebook, WhatsAp...

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• FAQ

  What is Client PC requirements?

  Client PC requirements are as follows. OS Windows8.1/Windows10 Android (ver5.1...

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• FAQ

  Can I edit a design of web site without knowledge of HTML?

  FastAnswer have user-friendly HTML editor so you can easily create a FAQ without HTML skills. In add...

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• FAQ

  What is the difference between FastAnswer and other knowledge management systems?

  FastAnswer (FAQ Knowledge system) is the knowledge management system developed by TechMatrix who ha...

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• FAQ

  Can FastHelp link with LDAP server?

  FastHelp (CRM system) can link with LDAP (Lightweight Directory Access Protocol) server to perform F...

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• FAQ

  How much can users customize FastHelp by themselves?

  FastHelp provides "Self-customization" function to users. You can add / edit input field of customer...

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