Frequently asked questions 67 Results

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• FAQ

  What are the features of FastHelp?

  The next generation contact center system "FastHelp" that store and manage valued Voice of Customer ...

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• FAQ

  What is the difference between FastHelp and other CRM applications?

  The following (1) to (5) are the major differences between FastHelp and other CRM products. (1) S...

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• FAQ

  What is the difference between FastAnswer and other knowledge management systems?

  FastAnswer (FAQ Knowledge system) is the knowledge management system developed by TechMatrix who ha...

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• FAQ

  Can FastAnswer be used as a Knowledge system for internal use?

  Yes, FastAnswer has a lot of experiences with being used not only as an external (customer) FAQ sit...

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• FAQ

  What do you think are the general challenges in running FAQ site?

  Nowadays, many companies post FAQs (Frequently Asked Questions) on their homepages to provide a m...

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• FAQ

  Can I edit a design of web site without knowledge of HTML?

  FastAnswer have user-friendly HTML editor so you can easily create a FAQ without HTML skills. In add...

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• FAQ

  Does FastHelp have a talk script function?

  FastHelp (CRM system) provides a Talk-Script function as an option.The intuitive and ease of use dia...

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• FAQ

  Does FastHelp have a function like message board to share an announcement or notice with users?

  FastHelp (CRM system) has "Message Board" and "News" function. Message Board It...

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• FAQ

  Could you let me know FastAnswer fee structure?

  We offer you FastAnswer with both on-premises and on the Cloud, with different pricing.Various optio...

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• FAQ

  How does the charging systems for FastSeries?

  The billing system for using each FastSeries product on the cloud environment is as follows. ◆Fast...

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• FAQ

  Does FastHelp have agent support function such as FAQ and template?

  FastHelp (CRM system) provides FAQ / Template function. It supports agents to respond to customer sm...

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• FAQ

  Can I get your product demo?

  Yes, we accept booking for demonstrations and detailed explanations of our FastSeries products. I...

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• FAQ

  What is the minimum number of accounts for FastHelp usage on FastCloud?

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• FAQ

  What is FastHelp license structure?

  FastHelp (CRM system) license structure is as follows. There are 2 types of license, basic license a...

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• FAQ

  Does FastHelp have report function for data analysis?

  FastHelp (CRM system) has a report function as standard function. It enables to visualize KPI by rep...

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• FAQ

  How much can users customize FastHelp by themselves?

  FastHelp provides "Self-customization" function to users. You can add / edit input field of customer...

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• FAQ

  What contact channels can FastHelp support?

  FastHelp is multi-channel contact center system, can support not only voice but also Email, web, and...

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• FAQ

  What kind of effects can we expect by using FastAnswer?

  FastAnswer (FAQ knowledge system) brings various benefits both for internal and external use like be...

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• FAQ

  Can FastHelp export ticket data?

  FastHelp (CRM system) provides data export function. You can export ticket data with various condit...

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• FAQ

  What does FastSerires installation cost?

  Deployment costs for FastSeries products vary depending on the usage pattern and environment, so we...

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