Top Frequently Asked Questions Frequently asked questions
Frequently asked questions 67 Results
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Yes, we offer FastSeries Cloud services in a redundant system configuration.
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FastHelp (CRM system) supports PostgreSQL and Oracle Database. Please contact us for more details. ...
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FastAnswer (FAQ knowledge system) provides a function to create web forms that can be used for inqui...
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FastAnswer (FAQ knowledge system) brings various benefits both for internal and external use like be...
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FastHelp(CRM system) has various data search function. Can search data with various conditions such ...
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FastHelp (CRM system) supports ticket escalation function. You can escalate a ticket to agents who i...
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Deployment costs for FastSeries products vary depending on the usage pattern and environment, so we...
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Yes, we provide cloud services which is available 24 hours a day, 7 days a week.
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The "User Role" feature of FastAnswer (FAQ Knowledge System) allows you to set the view limit of eac...
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Yes. FastSeries CRM system (FastHelp) has an implementation history of linking with various PBX/CTI...
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FastAnswer (FAQ knowledge system) provides various report templates such as "No. of reference of FA...
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FastHelp (CRM system) can link with Email servers that supports POP3 / IMAP4 / SMTP.
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Yes, our FastSeries cloud service supports SSL (Secure Socket Layer) encrypted communication, we wil...
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Yes, FastAnswer has a lot of features that support customers' self-solving, such as displaying frequ...
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FastAnswer (FAQ knowledge system) supports PC, smartphone(iPhone and Android) and tablet(iOS and And...
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If you have any questions or concerns about FastAnswer (FAQ Knowledge System), please contact us fro...
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FastSeries cloud service provides IP address restriction. An access from an IP address not allowed a...
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Yes, FastAnswer can centrally manage multiple sites. FastAnswer (FAQ Knowledge System) has a mul...
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We offer maintenance services of FastSeries products for customer purchased. You need to sign a cont...