Frequently asked questions67 Results

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• FAQ

  Can I use FastSeries products on Cloud environment?

  Yes, you can. FastSeries products (FastHelp5, FastAnswer2) can be used both our cloud environment a...

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• FAQ

  What kind of effects can we expect by using FastAnswer2?

  FastAnswer2 (FAQ knowledge system) brings various benefits both for internal and external use like b...

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• FAQ

  Can FastHelp5 export ticket data?

  FastHelp5 (CRM system) provides data export function. You can export ticket data with various condi...

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• FAQ

  Does FastCloud on FastSeries products support SSL encrypted communication?

  Yes, our FastSeries cloud service supports SSL (Secure Socket Layer) encrypted communication, we wil...

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• FAQ

  Can FastSeries cloud service use 24/7?

  Yes, we provide cloud services which is available 24 hours a day, 7 days a week.

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• FAQ

  Are there any training courses for how to use FastSeries product?

  We offer training service (courses) for FastHelp5 (Contact Center CRM System). Three types of tra...

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• FAQ

  How big a contact center is FastHelp available?

  The size of the center does not matter. FastHelp is a scalable and highly available product, and i...

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• FAQ

  Does FastSeries on cloud environment have IP Address restriction feature?

  FastSeries cloud service provides IP address restriction. An access from an IP address not allowed a...

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• FAQ

  What is the shortest contract period?

  The shortest contract period for using FastSeries on the cloud is one year.

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• FAQ

  Can I create an inquiry form freely?

  FastAnswer2 (FAQ knowledge system) provides a function to create web forms that can be used for inqu...

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• FAQ

  Does FastAnswer2 support tablet and smartphone?

  FastAnswer2 (FAQ knowledge system) supports PC, smartphone(iPhone and Android) and tablet(iOS and An...

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• FAQ

  Can FastHelp5 integrate third-party computer-telephony integration (CTI) systems

  Yes. FastSeries CRM system (FastHelp5) has an implementation history of linking with various PBX/CT...

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• FAQ

  Do you provide after maintenance services?

  We offer maintenance services of FastSeries products for customer purchased. You need to sign a cont...

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• FAQ

  What is the effect of linking the Contact Center System and the "FAQ Knowledge Management System"?

  By linking the FAQ Knowledge System "FastAnswer2" and the Contact Center CRM System "FastHelp5", the...

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• FAQ

  What kind of business or industrial sector is FastSeries used in?

  Our FastSeries products have been introduced in a wide variety of businesses and industries such as ...

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• FAQ

  Do you support server redundancy (HA) and VM configuration?

  FastHelp5 (CRM system) support server redundancy configuration. Additionally, FastHelp5 can be insta...

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• FAQ

  Can we import data from existing system to FastHelp5?

  FastHelp5 (CRM system) has data import / export function. It supports data import from other syst...

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• FAQ

  Can FastHelp5 support ticket escalation to other agents?

  FastHelp5 (CRM system) supports ticket escalation function. You can escalate a ticket to agents who ...

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• FAQ

  Can you give me some advice on specific methods to lead the widely use of FAQs?

  In order to promote the use of FAQ, comprehensive measures are required, including system configura...

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• FAQ

  I have questions about FastAnswer, where is the contact form on this website?

  If you have any questions or concerns about FastAnswer2 (FAQ Knowledge System), please contact us fr...

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