Frequently asked questions67 Results

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• FAQ

  What is the effect of linking the Contact Center System and the "FAQ Knowledge Management System"?

  By linking the FAQ Knowledge System "FastAnswer" and the Contact Center CRM System "FastHelp", the f...

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• FAQ

  What kind of effects can we expect by using FastAnswer?

  FastAnswer (FAQ knowledge system) brings various benefits both for internal and external use like be...

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• FAQ

  Can FastHelp export ticket data?

  FastHelp (CRM system) provides data export function. You can export ticket data with various condit...

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• FAQ

  What is the minimum number of accounts for FastHelp usage on FastCloud?

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• FAQ

  Can FastHelp support ticket escalation to other agents?

  FastHelp (CRM system) supports ticket escalation function. You can escalate a ticket to agents who i...

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• FAQ

  Does FastHelp have search function?

  FastHelp(CRM system) has various data search function. Can search data with various conditions such ...

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• FAQ

  Do you provide after maintenance services?

  We offer maintenance services of FastSeries products for customer purchased. You need to sign a cont...

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• FAQ

  Can FastHelp integrate third-party computer-telephony integration (CTI) systems

  Yes. FastSeries CRM system (FastHelp) has an implementation history of linking with various PBX/CTI...

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• FAQ

  Does FastAnswer support tablet and smartphone?

  FastAnswer (FAQ knowledge system) supports PC, smartphone(iPhone and Android) and tablet(iOS and And...

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• FAQ

  What are recommended web browsers?

  Recommended web browsers are as follows. ・Internet Explorer V11　・Firefox　・Google Chrome　・Safari Fa...

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• FAQ

  Are there any training courses for how to use FastSeries product?

  We offer training service (courses) for FastHelp (Contact Center CRM System). Three types of trai...

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• FAQ

  Can I create an inquiry form freely?

  FastAnswer (FAQ knowledge system) provides a function to create web forms that can be used for inqui...

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• FAQ

  What kind of business or industrial sector is FastSeries used in?

  Our FastSeries products have been introduced in a wide variety of businesses and industries such as ...

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• FAQ

  I have questions about FastAnswer, where is the contact form on this website?

  If you have any questions or concerns about FastAnswer (FAQ Knowledge System), please contact us fro...

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• FAQ

  How big a contact center is FastHelp available?

  The size of the center does not matter. FastHelp is a scalable and highly available product, and i...

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• FAQ

  Can FastAnswer centrally manage multiple sites?

  Yes, FastAnswer can centrally manage multiple sites. FastAnswer (FAQ Knowledge System) has a mul...

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• FAQ

  What is the shortest contract period?

  The shortest contract period for using FastSeries on the cloud is one year.

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• FAQ

  Can FastAnswer set a view limit to the each FAQ?

  The "User Role" feature of FastAnswer (FAQ Knowledge System) allows you to set the view limit of eac...

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• FAQ

  Does FastAnswer have any reports about FAQ usage?

  FastAnswer (FAQ knowledge system) provides various report templates such as "No. of reference of FA...

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• FAQ

  Do you support server redundancy (HA) and VM configuration?

  FastHelp (CRM system) support server redundancy configuration. Additionally, FastHelp can be install...

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