Frequently Asked Questions >Frequently asked questions
Frequently asked questions 67 Results
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Yes, we provide cloud services which is available 24 hours a day, 7 days a week.
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FastHelp (CRM system) support server redundancy configuration. Additionally, FastHelp can be install...
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FastHelp (CRM system) provides messaging function (Chat) for internal communication. It is for inter...
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FastHelp (CRM system) provides data export function. You can export ticket data with various condit...
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Yes, you can. First of all, we will explain how to use our product including screens and functions ...
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FastSeries cloud service provides IP address restriction. An access from an IP address not allowed a...
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The "User Role" feature of FastAnswer (FAQ Knowledge System) allows you to set the view limit of eac...
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FastHelp (CRM system) has data import / export function. It supports data import from other syste...
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FastAnswer have batch FAQ update function for efficiency of FAQ maintenance operation. Moreover, you...
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We offer training service (courses) for FastHelp (Contact Center CRM System). Three types of trai...
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Our FastSeries products have been introduced in a wide variety of businesses and industries such as ...
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FastHelp (CRM system) support various contact channels such as voice, Email, LINE, Facebook, WhatsAp...
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FastAnswer (FAQ knowledge system) provides various report templates such as "No. of reference of FA...
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Yes, we have as standard function. You can create / manage FAQ editors and can set privilege of appr...
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As examples of FastAnswer usage, we have posted articles of "Kokumin Kyosai co-op" and "COOP Kyosai-...
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The size of the center does not matter. FastHelp is a scalable and highly available product, and i...
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Yes, if FastSeries cloud can connect to your email server, you can use your email server.
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FastAnswer (FAQ Knowledge System) has the following search functions based on the concept of "Easy t...
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FastAnswer (FAQ knowledge system) provides a function to create web forms that can be used for inqui...
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We offer maintenance services of FastSeries products for customer purchased. You need to sign a cont...