Frequently Asked Questions >Frequently asked questions
Frequently asked questions 67 Results
-
FastHelp5 is multi-channel contact center system, can support not only voice but also Email, web, an...
-
We offer maintenance services of FastSeries products for customer purchased. You need to sign a cont...
-
We offer training service (courses) for FastHelp5 (Contact Center CRM System). Three types of tra...
-
Yes, you can. FastSeries products (FastHelp5, FastAnswer2) can be used both our cloud environment a...
-
Deployment costs for FastSeries products vary depending on the usage pattern and environment, so we...
-
FastSeries cloud service provides IP address restriction. An access from an IP address not allowed a...
-
FAQ
By linking the FAQ Knowledge System "FastAnswer2" and the Contact Center CRM System "FastHelp5", the...
-
FastHelp5 (CRM system) provides messaging function (Chat) for internal communication. It is for inte...
-
FastAnswer have batch FAQ update function for efficiency of FAQ maintenance operation. Moreover, you...
-
Yes, we have as standard function. You can create / manage FAQ editors and can set privilege of appr...
-
In order to promote the use of FAQ, comprehensive measures are required, including system configura...
-
The size of the center does not matter. FastHelp is a scalable and highly available product, and i...
-
Yes, our FastSeries cloud service supports SSL (Secure Socket Layer) encrypted communication, we wil...
-
Yes, we provide cloud services which is available 24 hours a day, 7 days a week.
-
FastAnswer2 (FAQ knowledge system) provides a function to create web forms that can be used for inqu...
-
FastHelp5 (CRM system) support various contact channels such as voice, Email, LINE, Facebook, WhatsA...
-
FastAnswer2 (FAQ knowledge system) brings various benefits both for internal and external use like b...
-
Recommended web browsers are as follows. ・Internet Explorer V11 ・Firefox ・Google Chrome ・Safari Fa...
-
As examples of FastAnswer usage, we have posted articles of "Kokumin Kyosai co-op" and "COOP Kyosai-...
-
Our FastSeries products have been introduced in a wide variety of businesses and industries such as ...