Frequently Asked Questions >Frequently asked questions
Frequently asked questions 67 Results
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If you have any questions or concerns about FastAnswer (FAQ Knowledge System), please contact us fro...
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FastSeries cloud service provides IP address restriction. An access from an IP address not allowed a...
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Web application server and Database server are required. Supported OS is "Red Hat Enterprise Linux 8...
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FastHelp is multi-channel contact center system, can support not only voice but also Email, web, and...
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Yes, FastAnswer can centrally manage multiple sites. FastAnswer (FAQ Knowledge System) has a mul...
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FastHelp (CRM system) can link with Email servers that supports POP3 / IMAP4 / SMTP.
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Yes, you can. FastSeries products (FastHelp, FastAnswer) can be used both our cloud environment and...
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Yes, if FastSeries cloud can connect to your email server, you can use your email server.
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Yes, we provide cloud services which is available 24 hours a day, 7 days a week.
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Recommended web browsers are as follows. ・Internet Explorer V11 ・Firefox ・Google Chrome ・Safari Fa...
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FastAnswer have batch FAQ update function for efficiency of FAQ maintenance operation. Moreover, you...
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FastAnswer (FAQ knowledge system) provides a function to create web forms that can be used for inqui...
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The "User Role" feature of FastAnswer (FAQ Knowledge System) allows you to set the view limit of eac...
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FastHelp (CRM system) support various contact channels such as voice, Email, LINE, Facebook, WhatsAp...
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The size of the center does not matter. FastHelp is a scalable and highly available product, and i...
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FastAnswer (FAQ Knowledge System) has the following search functions based on the concept of "Easy t...
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FAQ
By linking the FAQ Knowledge System "FastAnswer" and the Contact Center CRM System "FastHelp", the f...
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If you are wondering which type of service to choose, please select the appropriate one (A or B) for...
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Yes. FastSeries CRM system (FastHelp) has an implementation history of linking with various PBX/CTI...
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As reference, we would like to introduce some usage cases of our FastSeries products on Cloud enviro...