Frequently Asked Questions >Frequently asked questions
Frequently asked questions 67 Results
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FastHelp (CRM system) can link with Email servers that supports POP3 / IMAP4 / SMTP.
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We have a lot of experience with voice recording system integration. Voice file is automatically lin...
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FastHelp (CRM system) supports PostgreSQL and Oracle Database. Please contact us for more details. ...
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Yes, we offer FastSeries Cloud services in a redundant system configuration.
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FastHelp(CRM system) has various data search function. Can search data with various conditions such ...
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FastAnswer have batch FAQ update function for efficiency of FAQ maintenance operation. Moreover, you...
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Yes, we have as standard function. You can create / manage FAQ editors and can set privilege of appr...
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We offer training service (courses) for FastHelp (Contact Center CRM System). Three types of trai...
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Yes. FastSeries CRM system (FastHelp) has an implementation history of linking with various PBX/CTI...
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Yes, FastAnswer has a lot of features that support customers' self-solving, such as displaying frequ...
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FastHelp (CRM system) support various contact channels such as voice, Email, LINE, Facebook, WhatsAp...
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Yes, we provide cloud services which is available 24 hours a day, 7 days a week.
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FastAnswer (FAQ knowledge system) provides various report templates such as "No. of reference of FA...
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FastSeries cloud service provides IP address restriction. An access from an IP address not allowed a...
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FAQ
By linking the FAQ Knowledge System "FastAnswer" and the Contact Center CRM System "FastHelp", the f...
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FastAnswer (FAQ knowledge system) provides a function to create web forms that can be used for inqui...
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FastHelp (CRM system) provides messaging function (Chat) for internal communication. It is for inter...
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Our FastSeries products have been introduced in a wide variety of businesses and industries such as ...
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Yes, if FastSeries cloud can connect to your email server, you can use your email server.
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The "User Role" feature of FastAnswer (FAQ Knowledge System) allows you to set the view limit of eac...