Frequently asked questions 67 Results

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• FAQ

  Can you give us a case study of FastAnswer?

  As examples of FastAnswer usage, we have posted articles of "Kokumin Kyosai co-op" and "COOP Kyosai-...

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• FAQ

  What is the effect of linking the Contact Center System and the "FAQ Knowledge Management System"?

  By linking the FAQ Knowledge System "FastAnswer" and the Contact Center CRM System "FastHelp", the f...

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• FAQ

  When we use the mail sending / receiving function, can we use our own email server?

  Yes, if FastSeries cloud can connect to your email server, you can use your email server.

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• FAQ

  Do you provide after maintenance services?

  We offer maintenance services of FastSeries products for customer purchased. You need to sign a cont...

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• FAQ

  Can FastHelp integrate third-party computer-telephony integration (CTI) systems

  Yes. FastSeries CRM system (FastHelp) has an implementation history of linking with various PBX/CTI...

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• FAQ

  Can you give me some advice on specific methods to lead the widely use of FAQs?

  In order to promote the use of FAQ, comprehensive measures are required, including system configura...

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• FAQ

  Can FastHelp link an inquiry history to voice data with collaborating a voice recording system?

  FastHelp has collaboration experiences with various voice recording systems. By clicking the icon ...

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