Frequently asked questions 67 Results

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• FAQ

  Does FastAnsewer have features that supports self-solving?

  Yes, FastAnswer has a lot of features that support customers' self-solving, such as displaying frequ...

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• FAQ

  Can you give me some advice on specific methods to lead the widely use of FAQs?

  In order to promote the use of FAQ, comprehensive measures are required, including system configura...

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• FAQ

  Can FastSeries be used on tablets?

  FastHelp supports for tablets with a screen resolution of 1920 x 1080 pixels or higher. FastHelp (C...

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• FAQ

  What is the effect of linking the Contact Center System and the "FAQ Knowledge Management System"?

  By linking the FAQ Knowledge System "FastAnswer" and the Contact Center CRM System "FastHelp", the f...

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• FAQ

  Can FastHelp support ticket escalation to other agents?

  FastHelp (CRM system) supports ticket escalation function. You can escalate a ticket to agents who i...

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• FAQ

  Can FastHelp link an inquiry history to voice data with collaborating a voice recording system?

  FastHelp has collaboration experiences with various voice recording systems. By clicking the icon ...

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• FAQ

  Can FastHelp integrate third-party computer-telephony integration (CTI) systems

  Yes. FastSeries CRM system (FastHelp) has an implementation history of linking with various PBX/CTI...

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