Frequently asked questions 67 Results

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• FAQ

  What are the key features of searching in FastAnswer2?

  FastAnswer2 (FAQ Knowledge System) has the following search functions based on the concept of "Easy ...

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• FAQ

  Does FastAnsewer2 have features that supports self-solving?

  Yes, FastAnswer2 has a lot of features that support customers' self-solving, such as displaying freq...

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• FAQ

  Does FastAnswer2 have any reports about FAQ usage?

  FastAnswer2 (FAQ knowledge system) provides various report templates such as "No. of reference of F...

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• FAQ

  Can FastHelp5 support ticket escalation to other agents?

  FastHelp5 (CRM system) supports ticket escalation function. You can escalate a ticket to agents who ...

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• FAQ

  Can FastHelp5 integrate third-party computer-telephony integration (CTI) systems

  Yes. FastSeries CRM system (FastHelp5) has an implementation history of linking with various PBX/CT...

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• FAQ

  Can FastHelp link an inquiry history to voice data with collaborating a voice recording system?

  FastHelp has collaboration experiences with various voice recording systems. By clicking the icon ...

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• FAQ

  When we use the mail sending / receiving function, can we use our own email server?

  Yes, if FastSeries cloud can connect to your email server, you can use your email server.

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