Frequently asked questions 67 Results

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• FAQ

  Can FastHelp support ticket escalation to other agents?

  FastHelp (CRM system) supports ticket escalation function. You can escalate a ticket to agents who i...

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• FAQ

  Does FastAnswer have approval function for publishing FAQ?

  Yes, we have as standard function. You can create / manage FAQ editors and can set privilege of appr...

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• FAQ

  When we use the mail sending / receiving function, can we use our own email server?

  Yes, if FastSeries cloud can connect to your email server, you can use your email server.

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• FAQ

  Do you provide after maintenance services?

  We offer maintenance services of FastSeries products for customer purchased. You need to sign a cont...

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• FAQ

  Can FastHelp integrate third-party computer-telephony integration (CTI) systems

  Yes. FastSeries CRM system (FastHelp) has an implementation history of linking with various PBX/CTI...

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• FAQ

  Can FastHelp link an inquiry history to voice data with collaborating a voice recording system?

  FastHelp has collaboration experiences with various voice recording systems. By clicking the icon ...

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• FAQ

  Can you give me some advice on specific methods to lead the widely use of FAQs?

  In order to promote the use of FAQ, comprehensive measures are required, including system configura...

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