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• FAQ

  Can FastHelp integrate with voice recording system to link voice file to a ticket?

  We have a lot of experience with voice recording system integration. Voice file is automatically lin...

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• FAQ

  Can we import data from existing system to FastHelp?

  FastHelp (CRM system) has data import / export function. It supports data import from other syste...

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• FAQ

  Can FastHelp link with LDAP server?

  FastHelp (CRM system) can link with LDAP (Lightweight Directory Access Protocol) server to perform F...

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• FAQ

  What Email servers can FastHelp link with?

  FastHelp (CRM system) can link with Email servers that supports POP3 / IMAP4 / SMTP.

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• FAQ

  Can FastHelp link an inquiry history to voice data with collaborating a voice recording system?

  FastHelp has collaboration experiences with various voice recording systems. By clicking the icon ...

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• FAQ

  What is the effect of linking the Contact Center System and the "FAQ Knowledge Management System"?

  By linking the FAQ Knowledge System "FastAnswer" and the Contact Center CRM System "FastHelp", the f...

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• FAQ

  When we use the mail sending / receiving function, can we use our own email server?

  Yes, if FastSeries cloud can connect to your email server, you can use your email server.

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• FAQ

  Can FastHelp integrate third-party computer-telephony integration (CTI) systems

  Yes. FastSeries CRM system (FastHelp) has an implementation history of linking with various PBX/CTI...

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