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• FAQ

  Can we import data from existing system to FastHelp5?

  FastHelp5 (CRM system) has data import / export function. It supports data import from other syst...

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• FAQ

  Can FastHelp5 link with LDAP server?

  FastHelp5 (CRM system) can link with LDAP (Lightweight Directory Access Protocol) server to perform ...

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• FAQ

  What database software does FastHelp5 support?

  FastHelp5 (CRM system) supports PostgreSQL and Oracle Database. Please contact us for more details. ...

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• FAQ

  What Email servers can FastHelp5 link with?

  FastHelp5 (CRM system) can link with Email servers that supports POP3 / IMAP4 / SMTP.

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• FAQ

  Do you support server redundancy (HA) and VM configuration?

  FastHelp5 (CRM system) support server redundancy configuration. Additionally, FastHelp5 can be insta...

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• FAQ

  What is the difference between FastAnswer2 and other knowledge management systems?

  FastAnswer2 (FAQ Knowledge system) is the knowledge management system developed by TechMatrix who h...

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• FAQ

  What kind of effects can we expect by using FastAnswer2?

  FastAnswer2 (FAQ knowledge system) brings various benefits both for internal and external use like b...

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• FAQ

  Does FastAnswer2 have any reports about FAQ usage?

  FastAnswer2 (FAQ knowledge system) provides various report templates such as "No. of reference of F...

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• FAQ

  Can we set privilege of knowledge access to each users?

  FastAnswer2 (FAQ knowledge system) has a function to manage knowledge access privilege that enables ...

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• FAQ

  Does FastAnswer2 support tablet and smartphone?

  FastAnswer2 (FAQ knowledge system) supports PC, smartphone(iPhone and Android) and tablet(iOS and An...

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• FAQ

  Does FastHelp5 support not only voice but Email, web and social media?

  FastHelp5 (CRM system) support various contact channels such as voice, Email, LINE, Facebook, WhatsA...

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• FAQ

  What is FastHelp5 license structure?

  FastHelp5 (CRM system) license structure is as follows. There are 2 types of license, basic license ...

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• FAQ

  Can FastHelp link an inquiry history to voice data with collaborating a voice recording system?

  FastHelp has collaboration experiences with various voice recording systems. By clicking the icon ...

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• FAQ

  Could you let me know FastAnswer fee structure?

  We offer you FastAnswer with both on-premises and on the Cloud, with different pricing.Various optio...

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• FAQ

  Can FastAnswer2 set a view limit to the each FAQ?

  The "User Role" feature of FastAnswer2 (FAQ Knowledge System) allows you to set the view limit of ea...

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• FAQ

  Does FastAnsewer2 have features that supports self-solving?

  Yes, FastAnswer2 has a lot of features that support customers' self-solving, such as displaying freq...

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• FAQ

  What is the effect of linking the Contact Center System and the "FAQ Knowledge Management System"?

  By linking the FAQ Knowledge System "FastAnswer2" and the Contact Center CRM System "FastHelp5", the...

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• FAQ

  Can I create an inquiry form freely?

  FastAnswer2 (FAQ knowledge system) provides a function to create web forms that can be used for inqu...

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• FAQ

  What is the minimum number of accounts for FastHelp5 usage on FastCloud?

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• FAQ

  I have questions about FastAnswer, where is the contact form on this website?

  If you have any questions or concerns about FastAnswer2 (FAQ Knowledge System), please contact us fr...

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