Frequently asked questions67 Results

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• FAQ

  Does FastSeries on cloud environment have IP Address restriction feature?

  FastSeries cloud service provides IP address restriction. An access from an IP address not allowed a...

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• FAQ

  Do you support server redundancy (HA) and VM configuration?

  FastHelp (CRM system) support server redundancy configuration. Additionally, FastHelp can be install...

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• FAQ

  Does FastAnsewer have features that supports self-solving?

  Yes, FastAnswer has a lot of features that support customers' self-solving, such as displaying frequ...

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• FAQ

  Does FastAnswer have any reports about FAQ usage?

  FastAnswer (FAQ knowledge system) provides various report templates such as "No. of reference of FA...

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• FAQ

  Are there any training courses for how to use FastSeries product?

  We offer training service (courses) for FastHelp (Contact Center CRM System). Three types of trai...

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• FAQ

  When we use the mail sending / receiving function, can we use our own email server?

  Yes, if FastSeries cloud can connect to your email server, you can use your email server.

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• FAQ

  I would like to know the customer case of using FastSeries in the cloud environment.

  As reference, we would like to introduce some usage cases of our FastSeries products on Cloud enviro...

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